Nov 6, 2020

We normally run reliable and punctual services, but things do sometimes go wrong. I would complain to Merseyrail and Northern and enclose the tickets you had to buy. Please send your completed form with your ticket to: Freepost MERSEYRAIL CUSTOMER RELATIONSMerseyrailBR PropertiesRail HouseLord Nelson StreetLIVERPOOLL1 1JF. Please rectify the following and submit again: Still not sure if a Railpass is right for you? Customers are advised that a £10 Administration fee is charged for this service. Railpasses can be renewed quickly and easily at any of our staffed stations and weekly passes can be renewed from any of the ticket machines located at various stations on our network. What recourse do I have and what is going on with the Trios. Explore: 10 Minutes From Hamilton Square Station, Waterloo: Where to eat and drink in the North Liverpool hotspot, Anti-Slavery and Human Trafficking Statement, Modern Slavery and Human Trafficking Statement – July 2019, Passengers must wear a face covering when travelling on our network, Click here for the latest COVID-19 Information, Application Form - Merseyrail Only Railpass Adult & Young Persons, Merseyrail Only Railpass Terms & Conditions, Monthly, Term Time or Annual Season Ticket. Peak travel is from 06:31 - 09:29 Monday to Friday. Jump straight to the station you are looking for using our Quick Search. These smart tickets will be available for you to collect when you tap your smartcard on board the bus. This ticket was available for £441 and covered all buses, trains and ferries within Merseyside. Let us answer your doubts here. Sponsor Post - registered members do not see these adverts; This is going to annoy a few people that I work with who buy this ticket because they can start their journey to work before the 6.29 am cut off and then catch the 18.01 train/bus home. It's also rather short notice too. Merseytravel Journey Planner Text-only version. To claim compensation please click here to complete our dedicated online claim form. 0151 555 1111 Monday to Friday 7am - 7pm. The refund and compensation arrangements for when journeys are cancelled or delayed remain in place throughout strike action. This will be for Merseyrail to decide at its sole discretion. MetroSmart allows our customers to register their Merseytravel smartcard, check tickets details, card expiry dates and buy a range of smart Adult Bus Solo tickets online. Check out our Railpass, Trio pass, corporate travel and GEM pass for students, Season and Trio Tickets (valid one month or longer) If, over the period of your ticket covers, our average performance has been between 91.9% and 90% of our targets as set out in the Passenger Charter, we will give compensation equal to 5% of the cost of your ticket. If you have a return ticket, the compensation will be 50% of the cost of the ticket. If you are travelling with a Railcard discounted ticket and are unable to present the Railcard when asked by the staff or authorised agents of any Train Company, you will be treated as having joined a train without a valid ticket and Condition 9 of the National Rail Conditions of Travel will apply. Explore: 10 Minutes From Hamilton Square Station, Waterloo: Where to eat and drink in the North Liverpool hotspot, Anti-Slavery and Human Trafficking Statement, Modern Slavery and Human Trafficking Statement – July 2019, Passengers must wear a face covering when travelling on our network, Click here for the latest COVID-19 Information, Refund Application for Season Ticket Holders Form. Merseytravel Trio Ticket. A guide to the region's greatest sunny spots! The below information sets out Merseyrail’s claims process, which is in line with the National Conditions of Rail Travel. If an annual Railpass is on your wish list but the upfront cost is holding you back, thentake a look at our Corporate Travel scheme here. Please note that there is a one off £1 activation charge when you buy a new Metro Card. If you no longer have your ticket please contact us. To request a refund please complete the Comments form, available from any of our staffed stations or you can download one here. Please note - if you're aged between 16 and 18, you will be required to present ID when purchasing a Young Person Railcard. I learned the hard way, charged for one, then checked found we had none. In the unlikely event that you purchase a ticket from one of Merseyrail’s ticket vending machines (TVM’s) and then discover you could have bought a cheaper product for the identical journey, you may be entitled to a refund to the value of the difference in cost. It's just as frustrating when we keep running out! • Term Time Trio • Saveaway Merseytravel Centres 18 A Quick Guide to Ticket Prices 19 Railpass Application Form 20 Contents We have also produced a booklet with details of tickets for adults (aged 19 and over). Trio tickets are valid on buses, trains and Mersey Ferries* in your chosen zones or areas across Merseyside. Not only do you avoid a daily visit to the ticket office with a Railpass, when you come to renew your pass you don't have to wait until the morning it has expired to renew it. We're here to help you every step of the way, click the icons if you need help using the journey planner or click here to read our user guide. If your claim is accepted, you will be paid via the same method that you used to pay for the ticket, unless you agree to a different method of repayment. Sponsor Post - registered members do not see these adverts; This isn't acceptable. Fewer queues, unlimited travel and more money in your pocket! Pick up a copy from a Merseytravel Centre or online at merseytravel.gov.uk/tickets 02. If you have a single ticket, the compensation will be equal to the full cost of the ticket. Your interactive, shareable online planner & guide to great days out. Station staff just inform Passenger Accounts and/or Merseytravel they have no stock. If the start date is a Monday (or a Tuesday after a Bank Holiday), you can renew you Weekly Railpass from 0600 on the previous Sunday. If you wish to ask Merseyrail to consider making a discretionary payment, you should write in the first instance to us using the methods provided above and include all receipts. Merseytravel; Security Matters; Diversity; Disruption Terminology; Merseyrail Byelaws; Transparency; Frequently Asked Questions ; Strike Action. Merseytravel website at www.merseytravel.gov.uk or ring Traveline on 0871 200 22 33 to check. I always check first now!. Simply pop along to a station ticket office on your way home instead and enjoy those few more minutes in bed in the morning! This ticket was available for £441 and covered all buses, trains and ferries within Merseyside. If the start date is another day of the week you can renew your Railpass after noon on the previous day. If the train you planned to catch was delayed or cancelled, so you decided not to travel you can receive a full refund. Term time passes are valid Monday to … If you hold a weekly Railpass ticket you will be entitled to a percentage of the cost of the ticket. A guide to the region's greatest sunny spots! They should be able to sell it. New Trains; Strike Press Releases; Rail Safety and Standards Board Report; News; Social Media Policy; Sign up to our Newsletter; Contact Us. There are photo booths for getting a passport photo at the following stations; Bebington, Birkdale, Birkenhead Central, Birkenhead Park, Blundellsands & Crosby, Bootle Oriel Road, Conway Park, Green Lane, Hightown, Hillside, Hoylake, Liverpool Central, James Street, Liverpool South Parkway, Old Hall Street, Moorfields, Ormskirk, Port Sunlight, Sandhills, Southport, Spital and Waterloo. I would ask them for compensation as a good will gesture for the fact you have had to pay more. Please contact our customer relations team [email protected] to discuss this further. It offered a sizeable saving for any regular travellers who could afford the upfront cost and avoid travel between 0631-0929 or 1601-1759 on weekdays (the cheapest annual Trio is otherwise £637 for one zone). Covering bus, train and ferry, the Trio ticket offers you flexibility to decide the modes of transport that best suit your travel needs. Season tickets are available for regular travel discounts. Monthly, Term Time and Annual duration Railpass, that were purchased at a Merseyrail station… Use our Area & Zone Calculator to work out how many zones and areas your Railpass or GEM Pass should cover. Ideally as many people as possible should have some kind of season ticket - it keeps the cost of ticketing facilities down and discourages driving by offering marginal journeys very cheaply (though admittedly TfL style capping does the same). We are also introducing our new MetroCard. You only pay for the zones and areas you travel in, so if you don't travel on the City line, the Merseyrail Only Railpass works out cheaper than the existing Railpass ticket. However, in exceptional circumstances, Merseyrail may consider claims for other losses. If our average performance falls below 90% of our targets, we will give you compensation equal to 10% of the cost of your ticket. How to claim if you did not get a refund at the stationIf you did not obtain a refund at the station please click here to complete our dedicated online claim form. In order to claim such a refund, you will need to contact the customer service department of the Train Company that charged you the additional fare or Penalty Fare, providing the full details of your Railcard, together with the additional tickets you have purchased or any Penalty Fares notices. Please note that refunds are not available on some Advance purchase tickets. All applications for refunds requested due to a passenger's change of plan will be subject to a £10.00 administration charge, unless the passenger is travelling to/from a tier 3 area and bought the ticket before restrictions came in to place. Simply take your ticket back to the booking office where it was bought from before you leave the station and you will be given the refund by the method of payment you used to buy the ticket. This will usually be within 14 days of your claim being accepted. Jump straight to the station you are looking for using our Quick Search. Railpasses can be renewed quickly and easily at any of our staffed stations and weekly passes can be renewed from any of the ticket machines located at various stations on our network. A guide to the region's greatest sunny spots! Season and Trio Tickets (valid one month or longer). Season tickets give you unlimited travel and you can buy one to cover a week, a month or even a year. Not only do you avoid a daily visit to the ticket office with a Railpass, when you come to renew your pass you don't have to wait until the morning it has expired to renew it. We have also produced a booklet with details of tickets for adults (aged 19 and over). However, if you were unable to present the Railcard because you had forgotten to carry it on that particular journey or mislaid it, the Train Company concerned will refund any fare or Penalty Fare paid in accordance with Condition 10. Explore: 10 Minutes From Hamilton Square Station, Waterloo: Where to eat and drink in the North Liverpool hotspot, Anti-Slavery and Human Trafficking Statement, Modern Slavery and Human Trafficking Statement – July 2019, Passengers must wear a face covering when travelling on our network, Click here for the latest COVID-19 Information. Jump straight to the station you are looking for using our Quick Search. Please ensure that if you are posting a high value ticket that it is sent by recorded delivery. For help with Areas and Zones, please click here. For a better experience, please enable JavaScript in your browser before proceeding. There is no admin charge for refunds or compensation that are a result of delays or cancellations. A guide to the region's greatest sunny spots! Guidelines for renewal time periods are detailed below.

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